K&E has a full Customer Satisfaction guarantee.

If our customers are not completely satisfied with their purchase, we will strive to work with them to either, fix or replace the Item or return their money  (including original shipping charge), customers choice.

The only responsibility we require of the customer is to:
1. Inform us within 14 days of product ship and before returning product.
2. Take responsibility for the returning the product in its original condition, ensuring proper shipment to prevent damage.